Privacy Policy

Ascendant Automation (“Ascendant,” “we,” “us,” or “our”) is a marketing-automation company that builds automated customer-acquisition systems for local service businesses. This Privacy Policy explains what personal information we collect through this website, how we use it, and the choices you have. This policy applies to information collected through the Ascendant Automation website located at ascendantautomation.com (the “Site”).

We collect information that you provide directly to us through forms and submissions on this Site, as well as information collected automatically as you interact with our website. The categories of information we may collect include:

• Name — your first and last name as provided on website forms.
• Email address — to send confirmations, follow-ups, and assessment results.
• Phone number (including mobile) — to contact you about your inquiry and, where you have consented, to send SMS messages.
• Company / business information — your business name and related details to understand your company and tailor our recommendations.
• Website information — your website URL (optional) to review your existing online presence.
• Form submissions — the contents of any form you submit, including assessment responses and inquiry details.
• Communications — records of your communications with us, including emails, text messages, and phone calls.
• Technical and usage data — information such as IP address, browser type, device type, pages visited, referring URLs, and similar data collected automatically through cookies and similar technologies.

Providing your name, email, and phone number is required to receive a Business Growth Assessment. Your website is optional and may be left blank.

We use the information we collect to:

• Respond to your inquiries and provide the requested services.
• Schedule and send appointment confirmations and reminders by SMS and email.
• Provide customer support and respond to your requests.
• Operate, maintain, and improve our website and services, including troubleshooting and analytics.
• Send marketing and promotional messages only where you have separately consented to receive them.
• Comply with legal obligations, enforce our agreements, and protect our rights and property.

When you provide a mobile phone number and consent to receive text messages, you may receive inquiry follow-ups, appointment confirmations and reminders, requested service information, and promotional messages where you have separately consented. SMS consent is collected through the optional checkboxes on our lead form. We distinguish between non-marketing messages (related to your inquiry, appointments, and requested services) and marketing messages (offers, updates, and promotional information), each requiring separate consent. Message frequency varies. Message and data rates may apply. You can reply STOP at any time to opt out of SMS messages and HELP for assistance.

We comply with applicable SMS regulations, including the A2P 10DLC (Application-to-Person 10-Digit Long Code) registration requirements administered by U.S. mobile carriers. We do not send SMS marketing messages without your prior express written consent.

Mobile information, phone numbers, SMS opt-in data, and SMS consent will not be sold, rented, shared, or disclosed to third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent are used only to provide the messaging services requested by the user, except as required by law or as necessary for service providers that enable delivery of those messages.

No mobile information or SMS consent is sold to third parties under any circumstances. This commitment applies to all information collected through this website and our SMS programs.

We and our service providers use cookies, web beacons, and similar tracking technologies to collect technical and usage data about your interactions with our website. These technologies help us operate and improve the Site, remember your preferences, analyze traffic, measure campaign performance, and deliver relevant content. You can control cookies through your browser settings; disabling cookies may limit some functionality of the Site.

We implement reasonable administrative, technical, and organizational safeguards designed to protect the personal information we collect. These safeguards include access controls, encryption in transit where appropriate, and vendor agreements that require service providers to protect your information. However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

We do not sell your personal information. We may share information with service providers who act on our behalf to operate our website and deliver our services (for example, CRM, email, SMS, and analytics providers), under written agreements that require them to protect your information and use it only for the purposes for which we share it. We may also disclose information when required by law or to protect our legal rights.

Depending on where you live, you may have the right to access, correct, delete, or update your personal information, and to unsubscribe from communications. You may opt out of SMS messages at any time by replying STOP, and you may unsubscribe from marketing emails using the unsubscribe link in those messages. To exercise any privacy right or request access, correction, deletion, or updates to your information, contact us at privacy@ascendantautomation.com.

Our services are intended for businesses and business professionals. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child, please contact us so we can delete it.

We retain personal information for as long as your account is active or as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your information at any time by contacting us.

We may update this Privacy Policy from time to time. The “Last updated” date at the top reflects the most recent revision. We encourage you to review this page periodically.

If you have questions about this Privacy Policy or our information practices, please contact us at privacy@ascendantautomation.com.